Return & Refund Policy

Our return and refund policy lasts 30 days. If 30 days have passed since the delivery of the product, unfortunately, we can’t offer you a refund or exchange.

 

Cancellation

If you wish to cancel your order, please contact us at info@theanimesupply.com. Since our order fulfillment process is automated, cancellations are typically not possible. If a cancellation is requested, a 50% fee will apply to cover the additional costs we incur from the shipping company to intercept and cancel the shipment. If this option doesn’t meet your satisfaction, you can return the item upon receipt to receive a refund.

 

Change of Mind Returns & Exchanges

If you change your mind about a product or service, you're not automatically entitled to a refund or exchange.

Procedure

1. Please send us an email at info@theanimesupply to request a refund.
2. Please return the product to the address provided by us via email at your own expense. All items must be returned within 15 days, and we are unable to issue a refund for any items sent back after this period.
3. After inspecting the condition of the item, we'll process a refund or exchange the item for you. A shipping fee of $11.89 per item will apply, and a restocking fee of $30 will be charged if you return more than two items. In case returned items are missing or damaged, we cannot process a return or refund.

 

Free Return & Full Refund

Our free return and full refund policy applies only if the item is received with a fault, damaged, or significantly different from the description. To help us process your request, we may ask for photos or other documentary evidence as proof so we can best diagnose the problem and work on a solution for you. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.