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Refund policy

Our  return and refund policy lasts 30 days. If 30 days have passed since the delivery of the product, unfortunately, we can’t offer you a refund or exchange.

 

Cancellation

If you wish to cancel your order, please contact us at info@theanimesupply.com. Since our order fulfillment process is automated, cancellations are typically not possible. If a cancellation is requested, a 50% fee may apply to cover the additional costs we incur from the shipping company to intercept and cancel the shipment. If this option doesn’t meet your satisfaction, you can return the item upon receipt to receive a refund.

 

Change of Mind Returns & Exchanges

If you change your mind about a product or service, you're not automatically entitled to a refund or exchange.

Procedure

  1. Please send us an email at info@theanimesupply.com to request a refund.
  2. Please return the product to the address provided by us via email at your own expense. All items must be returned within 15 days. We are unable to issue a refund for any items sent back after this period.
  3. After inspecting the condition of the item, we'll process a refund or exchange the item for you. If the returned items are missing or damaged, we will not be able to process a return or refund.

 

Costumes & Sizing

Our cosplay costumes come from independent makers, and many use Asian sizing, which often runs smaller than US sizing. Before ordering, please compare the measurements on the product page with your own. If you're between sizes, we recommend sizing up.

Because sizing varies from maker to maker, we can't guarantee fit. If a costume doesn't fit, you can return it within 30 days of delivery in exchange for store credit, provided it is unworn and unwashed, with all pieces included. Return shipping is at your own expense. Please email us at info@theanimesupply.com first and we'll send you the return address.

This doesn't affect your rights if an item arrives faulty, damaged, or different from its description. For example, if what you receive isn't the size you ordered, that's covered by our Free Return & Full Refund policy below.

 

Free Return & Full Refund

Our free return and full refund policy applies only if the item is received with a fault, damaged, or significantly different from the description. To help us process your request, we may ask for photos or other documentary evidence as proof so we can best diagnose the problem and work on a solution for you. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.